Responsible Gaming

All forms of gambling carry inherent financial risk. You must understand that wagering real money can result in losses, and no outcome is ever guaranteed. The key to maintaining a positive experience lies in managing your betting behaviour from the start.

When you play on 1win, treat it as a leisure activity rather than a source of income. Set a budget you can afford to lose before you begin. Never chase losses or increase stakes beyond your predetermined limits. Taking regular breaks helps you maintain perspective and prevents impulsive decisions.

Your financial obligations—rent, bills, groceries, and savings—should always take priority over gaming expenditure. If you find yourself borrowing money or using credit to fund your play, stop immediately. Responsible gaming means keeping your entertainment separate from your essential finances.

Problem gambling develops gradually, often without immediate recognition. Being aware of warning signs allows you to seek assistance before the situation escalates.

Common symptoms of gaming addiction include:

• Spending more time and money on betting than you originally planned
• Neglecting work, studies, or family responsibilities to continue playing
• Borrowing money or selling possessions to fund your gaming activities
• Feeling restless, irritable, or anxious when you try to cut down or stop
• Lying to family members or friends about the extent of your gambling
• Chasing losses by placing increasingly larger bets to recover money
• Using gambling as an escape from stress, depression, or other problems
• Experiencing relationship conflicts due to your gaming behaviour
• Ignoring financial obligations or accumulating debt because of betting
• Thinking constantly about your next gaming session or past results

This condition requires immediate attention. Acknowledging the problem represents the first crucial step toward recovery.

Overcoming problematic gaming behaviour requires commitment and practical strategies. You can regain control by implementing structured approaches to your play.

Preventive recommendations from 1win to maintain healthy habits:

• Use deposit limits to restrict the amount you can transfer into your account daily, weekly, or monthly
• Set loss limits that automatically stop your session once you reach a predetermined threshold
• Activate session time reminders to alert you when you have been playing for extended periods
• Take advantage of cooling-off periods ranging from 24 hours to several weeks
• Request self-exclusion if you need to block access to your account for months or permanently
• Never gamble when you are upset, tired, or under the influence of substances
• Avoid using betting as a way to cope with emotional difficulties or financial stress
• Keep track of your spending and time invested to maintain transparency with yourself
• Discuss your concerns with trusted friends or family members who can provide perspective
• Seek professional counselling from qualified addiction specialists in your area

These tools exist to protect you. Using them demonstrates strength and self-awareness, not weakness.

Professional organisations throughout India offer confidential support services for individuals affected by gaming addiction. These resources provide evidence-based treatment and guidance.

Key external organisations available in India:

• GamCare – Provides free information, advice, and support for anyone affected by problem gambling (www.gamcare.org.uk)
• Gamblers Anonymous India – Offers peer support groups and meetings for individuals seeking recovery from compulsive gambling
• National Institute of Mental Health and Neurosciences (NIMHANS) – Delivers professional psychiatric services and addiction treatment programs in Bangalore
• The Salvation Army India – Runs addiction rehabilitation centres across multiple cities providing counselling services
• BeGambleAware India – Shares educational resources and connects users with treatment providers
• Fortis Healthcare – Operates mental health departments offering specialised addiction counselling
• Apollo Hospitals – Provides psychiatric consultation and behavioural therapy for gambling-related concerns
• Mpower Centre – Focuses on mental health and de-addiction services in Mumbai
• iCall Psychosocial Helpline – Offers telephonic counselling by trained professionals (022-25521111)
• Vandrevala Foundation Helpline – Provides 24/7 mental health support and crisis intervention (1860-2662-345)

Reaching out for assistance represents a positive decision. These organisations understand your situation and offer judgment-free support.

If you are struggling with addiction or need guidance on implementing safety measures, the 1win support team remains available to assist you. They can help you activate account restrictions and direct you toward appropriate resources.

Primary contact methods available in India:

• Live chat – Available 24/7 through the website or mobile application for immediate assistance
• Email support – Send detailed enquiries to the customer service team for comprehensive responses
• Telegram channel – Connect with support representatives through the official messaging platform
• WhatsApp – Reach out for quick queries and guidance via mobile messaging

Your well-being matters. Do not hesitate to use these channels when you need support.