1win Mines Support in India
The support team at 1win provides assistance through multiple channels including live chat, phone, email, and messaging apps. All services operate 24/7 with support available in English and Hindi. Response times vary by channel, with live chat typically responding within 2-3 minutes.
Live Chat for Quick Answers
Live chat is the fastest way to reach the customer service team. You can use it for immediate queries and urgent account issues.
How live chat works:
- Access the chat icon on the bottom right of any page
- Available 24 hours a day, seven days a week
- Support provided in English and Hindi
- Average response time: 2-3 minutes
- Best for login issues, bonus queries, and payment confirmations
Get faster responses:
- Have your account ID ready before starting the chat
- Describe your issue in the first message
- Attach screenshots if the problem involves errors or transactions
- Stay online during the conversation to avoid delays
Email Support for Detailed Queries
Email is ideal when you need to send documents or explain complex issues. The customer support team reviews every message and responds with detailed solutions.
How email support works:
- Send your query to [email protected]
- Include your registered email and account ID in the message
- Average response time: 4-6 hours
- Attach relevant documents like ID proof or payment receipts if needed
- Best for KYC verification, payment disputes, and account security concerns
Get faster email responses:
- Use a clear subject line that describes your issue
- Write your question in the first two sentences
- Include transaction IDs, dates, and amounts for payment issues
- Attach all required documents in the first email to avoid back-and-forth
- Check your spam folder if you don’t see a reply within 6 hours
Phone Support for Direct Assistance
Phone support connects you to a live agent who can resolve urgent matters over the call. This channel works best when you need immediate clarification or help navigating the platform.
How phone support works:
- Call the helpline number available in your account dashboard
- Available 24/7 with English and Hindi-speaking agents
- Toll-free number for Indian users
- Average wait time: 3-5 minutes during peak hours
- Best for urgent withdrawals, locked accounts, and game-related technical issues
Get faster phone support:
- Call during off-peak hours (10 AM to 4 PM IST) for shorter wait times
- Keep your account ID and registered mobile number handy
- Note down transaction IDs or error codes before calling
- Avoid calling during major sports events when lines are busiest
Technical Support for Platform Issues
Technical support handles problems related to the website, app, payments, and games. This team specialises in troubleshooting errors and resolving system-related queries.
How technical support works:
- Email [email protected] for technical issues
- Use live chat and select “Technical Issue” as your query type
- Available 24/7 with dedicated technical agents
- Average resolution time: 1-2 hours for common issues
- Best for app crashes, payment gateway errors, game loading problems, and login failures
Get faster technical support:
- Provide your device type, operating system, and app version
- Share error messages or codes if displayed
- Attach screenshots or screen recordings showing the issue
- Clear your cache and try again before contacting support
- Mention if the problem occurs on both app and website
VIP and Priority Support for High-Value Players
VIP members receive dedicated support with faster response times and personal account managers. This service is available to players who meet specific activity thresholds.
How VIP support works:
- Access priority chat and email channels from your VIP dashboard
- Dedicated account manager assigned once you reach VIP status
- Available 24/7 with priority queue placement
- Average response time: under 1 minute for chat, under 2 hours for email
- Best for large withdrawals, exclusive bonus queries, and personalised betting limits
Get the most from VIP support:
- Maintain regular activity and high deposit volumes to qualify
- Use your account manager’s direct contact for sensitive matters
- Request limit increases or custom bonuses through priority channels
- VIP members also receive faster KYC processing and withdrawal approvals
- Check your account tier in the profile section to see current benefits
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Social Media and Messaging for Instant Reach
The support team is also active on messaging platforms and social media. These channels offer another way to get help, especially if you prefer mobile-first communication.
How messaging support works:
Get faster responses on messaging apps: